Dynamics 365 Customer Engagement
Know every customer. Close more of them.
Dynamics 365 Customer Engagement brings sales, service and field teams onto one CRM, connected to your ERP. Every call, quote, order and complaint in one timeline.
The CRM apps we implement
One CRM for every team that talks to customers.
For sales teams
Dynamics 365 Sales
Leads, opportunities, pipeline and forecasts, with Copilot summaries of every deal.
For support teams
Customer Service
Cases, SLAs and a knowledge base.
For field teams
Field Service
Scheduling, work orders and mobile job sheets.
For marketing teams
Customer Insights
Customer data in one profile, segments and journeys.
Why connect CRM to your ERP
One customer view, from first contact to final payment.
- Sales sees real stock and real prices before quoting.
- Finance sees the pipeline before it becomes revenue.
- Service sees what the customer bought and what they owe.
- Management gets one view from first contact to final payment.
FAQ
Before you switch.
We already use another CRM. Can you migrate it?
Yes. Moving from legacy systems to Dynamics 365 is part of our modernization and migration services.
Does it work in Arabic?
Yes. It runs fully in Arabic and English, including right to left layouts.
Talk to Zescope
Let's map what your business actually needs.
Tell us about your challenge and a Zescope professional will contact you directly.
Phone and WhatsApp +966 54 882 5503